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The warranty is valid for a period of one year from date of purchase for parts that the unit is properly maintained and operated under normal use. This warranty does not authorize any on-site repair.  Warranty does not include printing head, ink cartridge, laser tube, drill etc.  which are subject to wear and tear and/or consumable over time.

Replacement parts are available from either IEHK and/or various alternative suppliers.

This warranty initiates from date of shipment to original customer. It is non-transferable.



Return policy 

You may return an item within 30 days of purchase for a refund or exchange. 

Returned merchandise must be new, unused, and in its original packaging, and is subject to inspection upon its return. 

Please be aware that all non-defective returns are subject to a 10% restocking fee and return shipping and handling charges. 

Your original outbound shipping and handling charges are not refundable.

All merchandise must be shipped to us using an authorized return label that we provide when setting up your return.

We will not accept returns sent to us without prior authorization.